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Frequently Asked Questions

Who can buy from Bulborama?
Is there a minimum order quantity?
Do You Need Product Assistance?
Trying to identify and find a light bulb?
Can you help me find an older, obsolete light bulb?
Can I order items not found on the Bulborama website?
What do the specification terms mean on the Item Detail Pages?
Can you ship to my Post Office Box?
Can I place my order by phone?
Do I have to pay Sales Taxes?
Shipping & Handling Rates & Transit Times
When will my credit card be charged for orders placed?
I need my bulbs tomorrow. Do you have overnight shipping available?
Need Help With Your Existing Order?
Order Status & Tracking Numbers
Open Credit Accounts
Can you sell to my company using a blanket, open Purchase Order?
Can you ship to multiple shipping addresses and/or bill to multiple billing addresses?
Shipping Damage
Returns & Exchanges
When will my credit appear on my account?


Who can buy from Bulborama?
Anyone. We sell our long life light bulbs and energy efficient lighting supplies to everyone from homeowners needing one light bulb to corporate accounts buying in volume for hundreds of locations.

Is there a minimum order quantity?
No. You can order our products in any quantity you like to fit your needs. For reference, case quantities are listed on our product detail pages.

Do You Need Product Assistance?
Bulborama product specialists have more than 20 years experience in the lighting industry and are happy to assist you with questions about our products. Simply email us at info@bulborama.com or call 702-257-1602 and one of our product specialists will be happy to assist you 8 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time.

Trying to identify and find a light bulb?
Bulborama specializes in hard-to-find light bulbs and our product specialists are trained to identify and recommend the proper and most efficient lighting products for your applications. We make hard-to-find light bulbs easy to find. Simply email us at info@bulborama.com and provide as much information as possible about the bulb you are looking for (watts, volts, shape, codes written on bulb, what type of fixture, where is the item used). A customer service representative will reply to your request with an experienced recommendation. Alternatively, you may call 702-257-1602 and one of our product specialists will be happy to assist you 8 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time. When calling, please try to have a current bulb available to assist in the identification process.

Can you help me find an older, obsolete light bulb?
Yes. Our representatives have many years of lighting industry experience and thousands of pages of cross reference information to find your lamp by your equipment make and model, or by physical description. In many cases, we can access the exact lamp you need. In other cases, more modern energy-efficient bulbs may be available for your application.

Can I order items not found on the Bulborama website?
Absolutely. The Bulborama.com website features our most popular and commonly requested long life and energy efficient products. Additionally, Bulborama provides products from a broad range of manufacturers for corporate and business accounts which are not listed on the Bulborama.com website. If there is a lighting product you have found on another website or in a catalog or store, we will be happy to get it for you. Please send an email to info@bulborama.com or call one of our customer service representatives with your product request.

What do the specification terms mean on the Item Detail Pages?
Each specific Bulborama item page provides information about the capabilities of the given item and manufacturing specifications. For further reference and glossary information, please see: http://www.bulborama.com/lightingreferenceglossary-13.html

Can you ship to my Post Office Box?
Yes, most items can be shipped to your PO Box address, but some items may require a special shipping rate quote for additional packing/handling charges to PO Box locations.

Can I place my order by phone?
Yes. Simply phone us at 702-257-1602 between 8 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time. Messages left in our general mailbox requesting phone ordering assistance will be responded to in the order received.

Do I have to pay Sales Taxes?
Under current law, taxes do NOT apply to internet-based commerce transactions except if the buyer and merchant share the same state. If you are a Nevada based buyer, you will be charged tax according to current rates. For Nevada based tax-exempt buyers, please contact Customer Service via email at info@bulborama.com or phone at 702-257-1602 between 8 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time.

Shipping & Handling Rates & Transit Times
Bulborama is regularly working with large volume shipping carriers such as UPS, USPS, FedEx, DHL, and private freight carriers to minimize shipping charges for its customers. For detailed policy and procedures, please refer to the Bulborama.com Terms of Use: http://www.bulborama.com/termsofuse-3.html

When will my credit card be charged for orders placed?
Your credit card will be charged the same day you place your order online. If you have a specific billing request, please contact us prior to placing your order.

I need my bulbs tomorrow. Do you have overnight shipping available?
Yes, we offer UPS Next Day Air services to most U.S.A. locations. Please phone or email us immediately since expedited shipping requests require special processing to meet both customer needs and shipping carrier deadlines.

Need Help With Your Existing Order?
The fastest way to get help with your order is to visit our customer service page here: http://www.bulborama.com/CustomerService-8.html or email us at orders@bulborama.com . Please include your order number in the subject of the email as well as a copy your order confirmation or invoice in the body of the email. Alternatively, you may call 702-257-1602 between 8 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time, and speak to one of our customer service representatives.

Order Status & Tracking Numbers
Order status and tracking numbers are sent to your email of record via our automated system any time there is a status update on your order. If you elected to register for a customer account on Bulborama.com, you may login to your account to locate your tracking information and order status at any time. Tracking numbers are uploaded every night after 9 pm Pacific Standard Time. Please be aware that items drop shipped directly from a manufacturer may not show tracking information.

Open Credit Accounts
Open credit accounts are available for customers that are required to use purchase orders and wish to establish credit with Bulborama. Open credit accounts are commonly established by Commercial Businesses, Non profit organizations, City, State, and U.S. Government agencies, and Academic institutions. To apply for an open credit account, simply follow the instructions at http://www.bulborama.com/creditapplication-12.html
Government, Educational Institutions (Universities, Community Colleges, School Districts etc.) and certain Non-Profit Organizations qualify for a Net 30 open credit account without the need for a credit application.
If you have additional questions, email us at info@bulborama.com or phone at 702-257-1602 between 8 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time.

Can you sell to my company using a blanket, open Purchase Order?
Yes. We sell to many large companies and government organizations. We can work with customers with many types of billing requirements.

Can you ship to multiple shipping addresses and/or bill to multiple billing addresses?
Yes. Bulborama has more than 18 years of experience providing lighting supplies to corporate accounts with many locations. Our order processing system allows us to have as many shipping and/or billing addresses as needed for each of our customers.

Shipping Damage
All damage and missing items must be reported to Bulborama within 72 hours of delivery, otherwise no claims will be approved. Please inspect all packages prior to signing for them. If any damage is visible, please accept the package and note damage of each package along with its tracking number with the shipper if possible. Do NOT refuse the package since all packages are insured and it is likely many items in the box will be undamaged. If damage is discovered after unpacking, please complete a Damage claim here: http://www.bulborama.com/RMA-Request-23.html
For additional information, please review the Bulborama.com Terms of Use:
http://www.bulborama.com/termsofuse-3.html

Returns & Exchanges
All returns and exchanges require a Return Merchandise Authorization (RMA) in writing, and must be requested within 14 days after delivery, no exceptions. You may complete an RMA form here: http://www.bulborama.com/RMA-Request-23.html . Once your RMA is approved, we will advise you via email with return instructions. Damaged items can only be exchanged. All returned items must be in their original packaging along with all accessories and must be in new, re-sellable condition. If you wish to return your items for a refund for any reason other than damage, a 20% restocking fee along with return shipping will be applied to your refund unless Bulborama has made a mistake in merchandising or specification of your order. If you wish to exchange your non-damaged like-new items for other items, a 20% restocking fee may apply. Shipping charges are not refundable. The restocking fee is not intended to penalize the customer - it allows Bulborama to recoup costs associated with preparing for resale and restock fragile products such as light bulbs. When returning products, please use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing claims for lost or damaged returns.
For additional information, please review the Bulborama.com Terms of Use:
http://www.bulborama.com/termsofuse-3.html

When will my credit appear on my account?
Please allow up to 14 business days from the time we receive your returned item(s) for processing of credits.

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